Daimler - Mercedes Benz
Optimizing ticketing systems and automating processes to streamline network and telephony operations for Daimler.
Industry
Automotive
Customer
Daimler South East Asia Pte Ltd
Location
Singapore
Project Detail
As a customer of IS Global, Daimler leveraged our expertise to address challenges in managing their network and telephony operations. IS Global delivered a custom-built ticketing system enhanced with advanced process automation, tailored specifically to streamline their workflows, reduce inefficiencies, and boost operational effectiveness.
Solution
Enhanced Monitoring and Reporting
Visual indicators and real-time data enable easy tracking of ticket statuses and maintenance progress. The system also supports seamless data export for analysis and reporting purposes.
Process Automation
Leveraging OpenText, PHP, SQL Server, SolarWinds, and ATOS, we automate incident logging and tracking to reduce manual workflows. This integration optimizes the process, cuts down on repetitive tasks, and enhances overall operational efficiency.
Centralized Ticket Management
A unified dashboard for creating, tracking, and managing tickets. Ticket statuses such as In Progress, Pending Approval, and Rejected are clearly categorized for streamlined monitoring.